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Privacy policy

Capiro recognises the importance of your privacy. We are concerned to protect all personal data that we obtain from you in the course of operating our business.

This privacy policy identifies what personal data we collect, why we collect it, where it is stored, what we do with it and how long we store it.

IMPORTANT – We use cookies only to support essential functions of the website. We do not use cookies for tracking visitors to the site, or to support advertising.

By using our website and purchasing our training courses you agree to the use of the data that we collect as defined in this Privacy Policy.

We may update this policy as necessary, e.g.

  • To comply with changes in the law.
  • To reflect changes in the services and products that we offer.
  • If we start to collect any personal data other than that described in this policy.
  • If we store data in other locations to those described in this policy.
  • If we start to process the data differently to what is described in this policy.

Capiro Ltd. is registered with the UK Information Commissioner’s Office.

Information about the data we collect

When do we collect personal data?

We collect personal data about you in the following circumstances:

  • When you subscribe to be kept informed about events, changes and additions to our range of products and services.
  • When you purchase a product or service from us.
  • When you email us or send us a contact form.

What data do we collect?

Subscribing to be kept informed about upcoming courses

  • Your email address.

You may cancel your subscriptions or memberships at any time, either by clicking ‘unsubscribe’ at the footer of emails we send you or by notifying us, e.g. by sending us a contact form.

Completing a contact form

  • To submit a contact form to us, you will need to provide your email address, first name and family name. This allows us to address you in a polite and respectful manner.
  • When completing a contact form, you may optionally add your company name and a phone number.

Purchasing a course

When purchasing an online course from us, you are asked to provide:

  • First and last name
  • Postal address
  • Phone number

Optionally, you may supply your company name

What do we use your data for?

We use the personal data you share with us to:

  • Provide the products or services that you request.
  • Provide help and guidance whilst you are using that product or service.
  • Answer your questions and communicate with you about your member account or transactions with us.

Where is your data stored?

Our web site is hosted by the company, Rainmaker Data Services (RMDS), which is based in the United States of America.

Therefore, when you submit data to us, e.g. by completing and submitting a form on our website, you are transferring this data into the USA and in using our services you consent to such transfer.

How long do we retain your data?

Legal constraints

If you purchase a product from Capiro, we will hold the data in accordance with UK law, particularly legislation related to taxation.

Subscriptions to a mailing list

Normally we retain data associated with subscriptions until we receive a request from you to unsubscribe from a mailing list.

We will periodically review our list of subscribers and members. If your membership appears to be inactive, we may contact you to see if you still want your information to be held by us. If you do not, we will delete it.

Other

We would normally retain information that you communicate to us by email or by submitting a contact form for only as long as it is useful to dealing with the matter that you raise. We may retain specific information if it will help us to provide a better and more personalised service to you.

Who do we share your information with?

The information we collect about you is not shared with or sold to any other organisation.

Online payments for our products and services are made exclusively by you via Stripe or PayPal. All such transactions are therefore strictly between you and Stripe or PayPal.

We use Google Analytics to help us analyse our web traffic.

Your right to see what data we store about you.

You have a right in law to see the information that we hold about you.

If you are a subscriber to an email list, the only information that we hold is your email address and possibly your first name and/or family name, as specified by you. You may unsubscribe from a list at any time.

If you purchase a course from you, a member account is set up automatically; the system will recognise you as a ‘member’. The details of your member account are shown on your ‘profile’. You may view and update your profile, online, at any time. You can also access your profile to change your password.

You may let us know if you want your member account to be deleted.

Additional comments

If you would like to comment on our privacy policy, or request additional information about it, please submit a contact form.

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Home » What is a requirement?

What is a requirement?

There is no universally agreed, ‘standard’ definition of the term requirement; many groups and individuals will have their own definitions. In general, it is reasonable to assume that a requirement represents something of value to the person or group that expressed it.

IEEE (Institute of Electrical and Electronic Engineers) offers the following definition:

  • A condition or capability –
  • needed by a user to solve a problem or achieve an objective –
  • that must be met by a system or system component to satisfy a contract, standard, specification or other formerly imposed document.

This definition is also used by the IIBA which in turn is referred to in the current syllabus for the BCS Requirements Engineering training course.

There are plenty of other definitions. What we like about the IEEE one is the emphasis on solving a problem and realising an objective. A feature of Capiro’s mission is to help clients to identify the problems, objectives or opportunities before attempting to acquire a solution.

So, in looking for requirements, we could start by identifying the problems that are blocking the achievement of objectives or the realisation of opportunities. An immediate question is, whose problem, whose opportunities and whose objectives? Success with requirements demands that these people, all of them, be identified and engaged with; they must be listened to.

To achieve this aim, it is essential to work with the people most concerned with solving the problem or realising the opportunity; these are the stakeholders. The concept of a stakeholders may also covered by terms such as product manager, product owner, user or actor. Related concepts, terms and roles include change manager, benefits owner, subject matter expert, product champion or evangelist. I have also heard them described as the performers.

requirements elicitation has the potential for conflict
Potential for conflict

A challenge for anyone seeking to understand people’s requirements is that these stakeholders are not a homogeneous group. They are individuals and groups of individuals with individual (or group) perspectives, cultures, ambitions, needs and agendas. They do not all share the same idea of value. Putting all of this together frequently results, to a greater or lesser extent, in conflict. The ‘requirements seeker’, e.g. the business analyst or product owner, needs to be a great facilitator and negotiator.

The potential for confusion is increased with the proliferation of terms such as business requirement, user requirement, software requirement, feature, and so on. These terms are often used interchangeably, even within the same organisation. It is usually a safe bet that the organisation does not have an agreed set of definitions for these terms. Creating a restricted set of preferred terms and definitions would be a great start to improving your requirements process.

Another challenge for the requirements seeker is that requirements are not always expressed concisely, clearly or completely. There is a concept sometimes referred to as ‘customer expectations’. Customer expectations can extend well beyond the expressed requirements. They can be tacit or explicit, realistic or fanciful, creative or mundane. In order to really delight your customers you need to coax these expectations into the light. You then need to really understand them. With the help of other team members, you need to understand if it is feasible to realise them, financially, technically and culturally. And if they are are feasible, are they desirable?

A complete requirements process is likely to include at least the following activities:

  • Requirements elicitation
  • Requirements analysis, perhaps with requirements modelling
  • Requirements recording (documentation)
  • Requirements management

There are of course various approaches, techniques and tools that can be used to realise the process. We shall cover these in future posts.

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