Privacy policy

Capiro recognises the importance of your privacy. We are concerned to protect all personal data that we obtain from you in the course of operating our business.

This privacy policy identifies what personal data we collect, why we collect it, where it is stored, what we do with it and how long we store it.

IMPORTANT – We use cookies only to support essential functions of the website. We do not use cookies for tracking visitors to the site, or to support advertising.

By using our website and purchasing our training courses you agree to the use of the data that we collect as defined in this Privacy Policy.

We may update this policy as necessary, e.g.

• To comply with changes in the law.
• To reflect changes in the services and products that we offer.
• If we start to collect any personal data other than that described in this policy.
• If we store data in other locations to those described in this policy.
• If we start to process the data differently to what is described in this policy.

Capiro Ltd. is registered with the UK Information Commissioner’s Office.

Information about the data we collect

When do we collect personal data?

We collect personal data about you in the following circumstances:

• When you subscribe to be kept informed about events, changes and additions to our range of products and services.
• When you purchase a product or service from us.
• When you email us or send us a contact form.

What data do we collect?

Subscribing to be kept informed about upcoming courses

• Your email address.

You may cancel your subscriptions or memberships at any time, either by clicking ‘unsubscribe’ at the footer of emails we send you or by notifying us, e.g. by sending us a contact form.

Completing a contact form

• To submit a contact form to us, you will need to provide your email address, first name and family name. This allows us to address you in a polite and respectful manner.
• When completing a contact form, you may optionally add your company name and a phone number.

Purchasing a course

When purchasing an online course from us, you are asked to provide:

• First and last name
• Postal address
• Phone number

Optionally, you may supply your company name

What do we use your data for?

We use the personal data you share with us to:

• Provide the products or services that you request.
• Provide help and guidance whilst you are using that product or service.
• Answer your questions and communicate with you about your member account or transactions with us.

Where is your data stored?

Our web site is hosted by the company, Rainmaker Data Services (RMDS), which is based in the United States of America.

Therefore, when you submit data to us, e.g. by completing and submitting a form on our website, you are transferring this data into the USA and in using our services you consent to such transfer.

How long do we retain your data?

Legal constraints

If you purchase a product from Capiro, we will hold the data in accordance with UK law, particularly legislation related to taxation.

Subscriptions to a mailing list

Normally we retain data associated with subscriptions until we receive a request from you to unsubscribe from a mailing list.

We will periodically review our list of subscribers and members. If your membership appears to be inactive, we may contact you to see if you still want your information to be held by us. If you do not, we will delete it.

Other

We would normally retain information that you communicate to us by email or by submitting a contact form for only as long as it is useful to dealing with the matter that you raise. We may retain specific information if it will help us to provide a better and more personalised service to you.

Who do we share your information with?

The information we collect about you is not shared with or sold to any other organisation.

Online payments for our products and services are made exclusively by you via Stripe or PayPal. All such transactions are therefore strictly between you and Stripe or PayPal.

We use Google Analytics to help us analyse our web traffic.

Your right to see what data we store about you.

You have a right in law to see the information that we hold about you.

If you are a subscriber to an email list, the only information that we hold is your email address and possibly your first name and/or family name, as specified by you. You may unsubscribe from a list at any time.

If you purchase a course from you, a member account is set up automatically; the system will recognise you as a ‘member’. The details of your member account are shown on your ‘profile’. You may view and update your profile, online, at any time. You can also access your profile to change your password.

You may let us know if you want your member account to be deleted.

Additional comments

If you would like to comment on our privacy policy, or request additional information about it, please submit a contact form.