Communication and interpersonal skills are secret sauce of the most successful business analysts and business architects. And the further these professionals go in their careers, the more important these ‘soft skills’ become.
We have included two articles by the same author on communication skills.
The first covers interpersonal skills in general and provides a ‘top 10’ list of relevant communication skills. Interestingly, the list starts with ‘listening’ as a communication skill. You may be able to think of a few colleagues who could usefully take this one on board. The article also links to another on communication skills for interviews.
The second article is on soft skills for the IT industry. Unsurprisingly, this list includes communication skills and listening skills. It also includes ‘negotiation’ – this has to be one of the most important skills for business analysts and business architects to acquire.
Most of the skills mentioned can be learned. Others such as creativity or flexibility, whilst being desirable characteristics, may be trickier for some analysts.
You may care to score yourself against the suggested skills.