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Modelling Business Processes - Course description

Introduction

This course in our ‘Guides to Success’ series supports the latest syllabus (version 5.1) for the BCS Practitioner Certificate in Modelling Business Processes.

This course is for people wishing to develop their understanding of and expertise in modelling business processes and for those wanting to take the examination for the BCS, 'Practitioner Certificate in Modelling Business Processes'.

Course Outline

Module 1 – Context for Business Process Modelling Expand

We examine some definitions of a business process and consider the purpose of business process modelling.

A framework for business process modelling is introduced.

The session looks at various forms of business process model and explains how to create a hierarchical structure of business processes.

A traditional functionally oriented view of an organisation is contrasted with a more customer focused, process oriented view.

Module 2 – Organisational Context for business processes Expand

We describe how to create an ‘organisational model’ that demonstrates an organisation’s top level processes in a strategic context.

The session explains how to:

  • Identify the processes at the centre of the organisational model.
  • Represent these processes as a ‘process map’, demonstrating the processes and the relationships between them.

The module concludes with the all-important topic of delivering value to customers and establishing a value proposition.

Module 3 – Modelling the Business Processes Expand

Having now identified the end to end business processes, this session demonstrates how to model the structure and workflow of an individual process in terms of its component tasks.

We look particularly at modelling the current implementation of an organisation’s processes; this is the so called, ‘As-Is’ model.

The modelling technique used in the course is UML Activity Diagramming, as mentioned in the BCS syllabus for their Certificate in Modelling Business Processes.

Module 4 – Documenting Tasks Expand

Having identified the component tasks of a process and their relationships within that process, this session describes ways of documenting the detail of the tasks in terms of their steps.

We also look at some ways of documenting business rules.

Module 5 – Evaluating and Improving Business Processes Expand

This session explains how to measure the performance of processes and their tasks.

Measurements form the basis for identifying problems in the processes. Process improvements are, at least in part, based on the problems.

We also consider innovations that are possible through the combination of re-thinking the process and exploiting today’s technologies.

The session closes by showing how to create a model of the improved process; this is the so called, ‘To-Be’ model.

Module 6 – Transition Expand

The final lecture session proposes approaches to transition from the modelling phase to the implementation of the newly designed improved process.

We consider some strategies for implementation and examine how our new processes provide a context for discovering requirements for IT support.

This module closes with a brief look at continuous improvement.

Module 7 – Practice Exams Expand

Practice exam in the multi-choice with mini scenario style of syllabus 5.1.

The practice exam has 40 questions, as does the real exam.

It also has annotated answers.

Course Format

Modules and Lessons

There are seven modules containing a total of online 27 lessons with downloadable questions and answers.

Each lesson features a video overview, a comprehensive workbook, and a multi-choice online quiz with downloadable answers.

Some lessons contain interactive quizzes.

Case study

A comprehensive case study with exercises and annotate answers supplements the multi-choice quizzes by allowing students to develop written answers and models. There is practical advice on how to develop models in real projects.

Practice exams

The final module of the course contains the practice exam in the 'mini' scenario based multi-choice style of syllabus 5.1. This contains 40 questions, the BCS standard. The answers are annotated to provide additional help.

Prerequisites

There are no prerequisites for this course.

Support

Even though this is an online course, there is no need to do everything alone. We will support you throughout your learning experience.

Delegates can contact Capiro by using a ‘member only’ contact form to raise questions, seek help and provide feedback.

Expected audience

This course is for anyone who wishes to take the BCS Certificate in Modelling Business Processes.

It's priced for people who wish to:

  • Study in their own time.
  • Fund their own training.

Taking our Modelling Business Processes course will also be useful to anyone about to join a business process improvement project. We are very experienced in the field of process modelling and can provide advice, support and guidance beyond the course and the exam.

Why business process modelling is so important.

Products, services and value

Organisations create value for their customers in the form of products and services. Business processes support the development, delivery and maintenance of these products and services.

In these days of rapid change and fierce international competition, it’s vital that an organisation’s processes help it to operate and evolve with the agility needed to survive and prosper.

Agile development

Business processes provide the context for the agile development of software requirements.

A valuable skill

Business process modelling is a valuable skill for business analysts and architects as well as business people needing to do any of the following:

  • Contribute to process improvement projects.
  • Determine requirements for a system; this is true whether requirements are gathered in an agile or a traditional manner.
  • Integrate processes with data and business rules for the achievement of business agility.
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